Refund and Returns Policy

At Olayet TBK, we want you to be satisfied with your purchase. If there is an issue with an item you receive, please contact us promptly so we can review the matter and determine the appropriate resolution.

1. Returns

We accept returns only where the product is eligible for return and the request meets the conditions outlined in this policy.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item should be returned with its original packaging, accessories, tags, or other components where applicable.
• The item must not have been damaged, altered, washed, used, or mishandled after delivery.
• A return request must be made within [X days] of receiving the order.

Certain products may not be eligible for return due to their nature, hygiene considerations, or other applicable restrictions. Where this applies, the product listing or order information may indicate the applicable restriction.

2. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

We may request clear photographs or videos of the item, packaging, and delivery condition to help us assess the issue.

Depending on the circumstances, Olayet TBK may offer:

• A replacement of the affected item;
• A suitable alternative; or
• A refund where a replacement or alternative is not reasonably available.

We reserve the right to assess each reported issue before approving a return, replacement, or refund.

3. Change of Mind

Returns based solely on a change of mind are subject to the product’s eligibility and the return conditions stated in this policy.

Where a change-of-mind return is accepted, the customer may be responsible for applicable return delivery costs, and the item must be received by Olayet TBK in its original resalable condition.

4. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If a refund is approved, the applicable amount will be processed using the available refund method or another method agreed with the customer.

Refunds may exclude delivery or other charges where those charges are non-refundable or where the return is not the result of an error attributable to Olayet TBK.

Processing times may vary depending on the payment method and financial institution.

5. Return Delivery

Where the return is due to an incorrect, damaged, or defective item attributable to Olayet TBK, we will review the appropriate return-delivery arrangement with the customer.

For other approved returns, the customer may be responsible for the cost of returning the item.

Customers should not send items back without first contacting Olayet TBK and receiving return instructions.

6. Items That Cannot Be Returned

Some items may not be eligible for return, including products that:

• Have been used, damaged, altered, or mishandled after delivery;
• Are returned without their required original packaging or components;
• Are returned outside the applicable return period;
• Are specifically identified as non-returnable at the time of purchase; or
• Cannot reasonably be resold due to their nature or hygiene considerations.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests are not guaranteed once an order has been processed, packaged, dispatched, or otherwise committed for delivery.

If an order can no longer be cancelled, the applicable return provisions of this policy may apply.

8. How to Request a Return or Refund

To request a return, replacement, or refund, contact Olayet TBK through our official contact channels and provide:

• Your full name;
• Order number;
• Product name;
• Reason for the request; and
• Clear photographs or videos where relevant.

Our team will review the request and provide the next steps where applicable.

9. Important Notice

Customers are encouraged to inspect their orders promptly after delivery and report any issue as soon as reasonably possible.

Approval of a return, replacement, or refund is subject to the circumstances of the order and the conditions of this policy. Olayet TBK reserves the right to decline requests that do not meet the applicable return requirements.

This policy does not limit any rights or protections that may apply to customers under applicable law.

10. Contact Us

For questions regarding returns, refunds, replacements, or your order, please contact Olayet TBK through the contact details provided on our website.

We are committed to handling genuine order issues fairly, clearly, and professionally.